FAQ

PRE-ORDERING YOUR RNDM ITEMS GIVE YOU ACCESS TO EXCLUSIVE BENEFITS AND PERKS BASED ON AMOUNT SPENT:

YOU MAY PRE-ORDER FROM JANUARY 14, 2022 - FEBRUARY 15, 2022.

ORDERS ABOVE 300 USD QUALIFY FOR FREE *INTERNATIONAL SHIPPING

ORDERS RANGING FROM 200-299 USD QUALIFY FOR FREE SHIPPING IN *ASIA

CURRENTLY, WE ONLY ACCEPT PAYPAL AS OUR PAYMENT METHOD. PAYPAL ALLOWS YOU TO MAKE PAYMENTS USING A VARIETY OF METHODS INCLUDING: PAYPAL BALANCE, A BANK ACCOUNT, PAYPAL CREDIT, DEBIT OR CREDIT CARDS, AND REWARDS BALANCE. WE ARE CONTINUOUSLY WORKING ON PROVIDING ADDITIONAL PAYMENT METHODS.

ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE CANCELED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED. YOU MAY REFER TO OUR SHIPPING POLICY FOR MORE INFORMATION.

WE SHIP TO MOST BUT NOT ALL COUNTRIES AND REGIONS IN THE WORLD. IF YOUR COUNTRY IS NOT LISTED ON OUR WEBSITE, DON'T HESITATE TO CONTACT OUR SUPPORT TEAM AT support@rndmseason.com.

FINAL PURCHASE PRICE IS NON-INCLUSIVE OF APPLICABLE CUSTOM TAXES AND DUTIES. YOUR ORDER MAY INCUR ADDITIONAL COSTS DUE UPON DELIVERY DEPENDING ON YOUR SHIPPING ADDRESS.Shipping & Returns

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL CONTAINING A TRACKING NUMBER ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER. FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE CONTACT US AT support@rndmseason.com.

SHIPMENTS ARE ESTIMATED TO ARRIVE WITHIN 90 DAYS DUE TO THE CURRENT COVID-19 GLOBAL SITUATION. REST ASSURED WE ARE FAST-TRACKING YOUR ORDER. THANK YOU FOR YOUR PATIENCE.

FOR MORE DETAILS PLEASE REFER TO OUR RETURS/REFUNDS POLICY.Shipping & Returns

RNDM SEASON’S COLLECTIONS ARE MANUFACTURED USING THE BEST HANDPICKED MATERIALS POSSIBLE TO ENSURE QUALITY PIECES.

RNDM SEASON IS A BIG BELIEVER IN SUSTAINABLE FASHION THUS WE CREATE TIMELESS AND UNIQUE PIECES WITH LIMITED STOCKS.

WE ACKNOWLEDGE THE IMPORTANCE OF SUSTAINABLE FASHION, AND WE'RE HOPING TO FIND WAYS TO BETTER INCORPORATE SUSTAINABILITY AS WE EXPAND OUR BRAND.

RNDM SEASON IS COMMITTED TO ETHICAL FASHION SO WE ENSURE THAT OUR ITEMS ARE MANUFACTURED UNDER PROPER WORKING CONDITIONS.

RNDM SEASON’S COLLECTIONS ARE MADE FOR A GENDER-NEUTRAL AUDIENCE AND MARKET. HOWEVER, SPECIFIC ITEMS COME IN SIZING AND STYLING OPTIONS FOR THE CUSTOMER'S PREFERENCE (I.E CROPPED , TAPERED , LOOSE ETC).